By a quirk of scheduling, I ended up flying a different airline on every leg of my multi-continent trip. This gave me a rare opportunity to experience the business class product of five major airlines – United, Singapore, Emirates, Qantas and JAL. Two are from Star Alliance and two from One World (Emirates refuses to join an alliance). So how did they stack up? Here are my rankings and reviews.
#5 – United (Newark to Madrid/Boeing 777-300): Of course, what did you expect? US airlines simply aren’t in the same class as Asian airlines. United has indifferent service, mediocre and uncreative food (the dessert is always an Ice-cream sundae with a bunch of toppings!). As for the wine, they have stopped publishing a wine list in business class because they can slot in any cheap wine they have available! But that said, United does a very decent job by US standards. What’s to like – nice modern flat-bed seats (a little narrow, but comfortable), nice IFE (In-Flight Entertainment) and affordable Wi-Fi on all international aircraft. The flight attendants are professional, but they are jaded and won’t really go out of their way for you.